Refund policy

We review every refund request individually through the support form. Please include your order number.

Generally eligible for review

• An eSIM that has not been installed or activated.
• An eSIM that cannot connect due to a fault on our side or the network's, after troubleshooting with us.
• Being charged a different amount from the confirmed total.

Generally not refundable

• An eSIM that has been installed and used, or whose validity has started.
• Purchases for a device that does not support eSIM or is carrier-locked.
• Unused data at the end of the validity period.

How refunds are paid

Approved refunds are returned to the original payment method where possible. For crypto payments, the amount and method are confirmed with you, as exchange rates and network fees can vary.

Nothing in this policy affects your statutory rights.